Terms and conditions

Please read these terms and conditions carefully before ordering any product or products from our site. You should understand that by ordering any of our products you agree to be bound by these terms and conditions.

The contract between us

By placing an order on our site you warrant that you are at least 18 years old and are legally capable of entering a legally binding contract.

After you place your order we will email you a summary of your order using the email address you gave when you placed your order. Cool Kids Publishing Group Ltd must receive full payment for your order before your order can be accepted, and the contract be formed. We only accept orders for delivery in the UK.

Any contract for book orders made through this website will be with Cool Kids Publishing Group Ltd, whose registered office is Maghull Business Centre, 1 Liverpool Road North, Maghull, L31 2HB.   Our company is registered in England & Wales, and our registration number is 11298422.

All product prices are shown in UK pounds sterling. VAT on printed books is zero rated for UK deliveries, so no VAT is charged on orders for printed books which are delivered in the UK. Please note we only accept orders for UK delivery.  Unless otherwise stated on the product page, orders are usually dispatched within 3 working days from receipt of payment, and your order will be confirmed by email. Working days refers to Monday to Friday, excluding Public Holidays, Saturdays and Sundays. The dispatch and delivery times are approximate and delays can sometimes occur.

The acceptance of your order by Cool Kids Publishing Group Ltd brings into existence a legally binding contract between us on these terms. Any additional term sought to be imposed by you in your order will not form part of this contract.

Cool Kids Publishing Group Ltd are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods on our website. If an inaccuracy is discovered with regards to the advertised price for the goods that you have ordered we will contact you as soon as possible by email so that we can inform you of the correct price of the goods, and to ask you if you would wish to continue with the order at the amended price, or cancel the order completely.

Consumer rights

If you are an individual and are not buying goods on behalf of a business, you may withdraw from the contract if any of the below mentioned circumstances apply:

You may withdraw your order for goods at any time before the order is dispatched and up to the end of the 14th day after you have received your order. Please email us giving us your name, invoice number and the name of the product or products you would like to cancel or return. You do not need to give a reason why you want to withdraw your order, however your reason for the return would be useful to know.

To receive a refund you must also return any product or products you have received to us immediately, in the same condition in which you received them, and at your own cost and risk. Please include your name, email address, invoice number with any return. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value.

Once you have notified Cool Kids Publishing Group Ltd that you are withdrawing your order, and we have received any returns that are due to be returned, any sum debited to Cool Kids Publishing Group Ltd from you will be re-credited to the payment method you used as soon as possible.

Business buyers
The right to withdraw does not apply to business buyers.

Availability of the goods you order

Our usual dispatch time for books in stock is 3 working days unless otherwise stated on the product page. Working days are Monday to Friday, excluding public holidays, Saturdays and Sundays. We do our best to dispatch the products you order within the lead time shown on the product page when you place your order.  We update our availability information regularly, but occasionally a product may run out between updates.

Should you order an item which is not in stock, we will notify you as soon as possible telling you when we expect the item to be back in stock, and giving you the option of a refund should the expected dispatch date not meet your requirements. Any refunds will be via the payment method you used as soon as possible, and in any event within 30 days of your cancellation of the item or items ordered. Cool Kids Publishing Group Ltd will not be obliged to offer any additional compensation for disappointment suffered.

With regards to special offers, we endeavour to bring our customers the best value we can by running special offers from time to time. However, please remember that stocks may be limited at the special offer price, and subject to availability.

Delivery to you

Cool Kids Publishing Group Ltd are pleased to offer free UK delivery. Orders are usually dispatched within 3 working days unless otherwise stated on the product page. Delivery time is usually 2-3 days after the order is dispatched. We only accept orders for UK delivery from our webstore coolkidsbookstore.co.uk

Promotions and discounts

All promotions are subject to availability. Prices and promotions can change a lot online, so to benefit from a special offer, you need to order it when the promotion is still in date.

Your privacy when you shop online with us

We want you to be able to shop with confidence on coolkidsbookstore.co.uk, which is why we take the privacy of your personal information very seriously.  You will notice that the web address (URL) is https when you go through to the checkout. This shows that the site is using SSL and your details are protected. To process your payment efficiently, Paypal handle the Paypal, credit and debit card transactions.  We comply with all applicable data protection legislation, and we treat your personal information as confidential.

Limit of liability

If the goods Cool Kids Publishing Group Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Cool Kids Publishing Group Ltd will have no liability to you unless you notify us of the problem in writing, within 10 working days of the delivery of the goods in question.

If you do not receive the goods ordered by you within 30 days of the date on which they were dispatched to you, Cool Kids Publishing Group Ltd shall have no liability to you unless you notify us in writing at the contact address of the problem within 40 days of the date on which the goods were dispatched to you.

If you notify us of a problem, the only obligation of Cool Kids Publishing Group Ltd is to either make good any shortage or non-delivery, to replace any goods that are damaged or defective, or to refund to you the amount paid by you for the goods in question to the original method of payment.

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Cool Kids Publishing Group Ltd. We shall have no liability to pay money to you by way of compensation, apart from to refund you the cost of the good in question should a replacement not be sent.

If either of us fails to comply with these terms, neither of us shall be responsible for any losses that the other suffers.
Our total liability to you for all and any damages, losses, and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the website and purchasing the products.

Cool Kids Publishing Group Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Cool Kids Publishing Group Ltd operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service Manager at the following address:
Customer Service Manager, Cool Kids Publishing Group Ltd, Maghull Business Centre, 1 Liverpool Road North, Maghull, L31 2HB.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Cool Kids Publishing Group Ltd shall not be responsible for any detrimental reliance you place on this website or its contents. This site and its contents is provided on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. We make no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liabilities of Cool Kids Publishing Group Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Cool Kids Publishing Group Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller.
Hyperlinks on this website may connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it done so in good faith. However we have no control over any of the information you can access via other websites and give no warranty as to the standing and capability of any such organisations, company or individual.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Even):
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

Our performance under any contract is deemed to be suspended for any period when a Force Majeure Event occurs, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavour to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you) or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case you have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products.)

Statutory Rights

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact the citizen’s advice bureau or your local authority trading standards department.

Copyright notice

All design, text and graphics are the copyright of Cool Kids Publishing Group Ltd. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us, or with another store which sells our books. It is strictly prohibited to use the materials on this site for any other purpose without the prior written agreement from us.


If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
If any invalid, unenforceable or illegal provision of thee terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Governing law
These terms and conditions and any contract between us are governed by English law and the English courts shall have jurisdiction to resolve any disputes between us.

Meaning of key words

“We” , “Us”, “Our” means Cool Kids Publishing Group Ltd
“You”, “Your” means the person ordering products under these terms and conditions
“Working days” means all days Monday to Friday, excluding Public Holidays, Saturdays and Sundays.

Cool Kids Publishing Group specialises in books teaching children languages. 

The language choices available are:

French                      Italian                      Spanish                    German

English as a foreign language

Registered address:

Cool Kids Publishing Group Ltd

Maghull Business Centre, 

1 Liverpool Road North,  Maghull, 

Merseyside  L31 2HB, 

United Kingdom

email address:   



Company Number   11298422 

Registered in England 

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